Refund and Subscription Cancellation Policy

This policy describes how paid RentBoard.io subscriptions are cancelled and under what conditions refunds may be issued. The service provider is Oktiplus Sp. z o.o., ul. Kruszwicka 6, 62-200 Gniezno, Poland, KRS 0001067137, NIP 7842538212 ("Operator").

It applies to SaaS subscription plans (Free, Start, Rozwój, Biznes) and conservator plans (FREE, PRO) paid online. Current plan details and PLN prices are published at /pricing and in the Terms of Service (/regulamin).

Online payments and subscription billing are processed by Stripe, Inc. The Operator uses Stripe Checkout and, when available, the Stripe Customer Portal for subscription management.

Subscriptions renew automatically on the selected billing cycle (monthly or yearly) until you cancel before the next billing period.

• Cancel from Settings → Billing in the RentBoard dashboard.
• When the Stripe Customer Portal is available, you can cancel or update your payment method there.
• Cancellation takes effect at the end of the current paid billing period. You keep paid-plan access until then.
• After the period ends, your account moves to the free plan or the default plan for your account type unless you choose another paid plan.

Cancelling a subscription does not delete your account or data stored in the service. To request account deletion, contact kontakt@rentboard.io.

Subscription fees are charged upfront for the selected billing period. The Operator does not provide pro-rata refunds for unused time within a paid period unless mandatory law requires otherwise.

• Once a paid billing period has started, no refund is due for remaining days or months in that period.
• For duplicate charges, incorrect amounts, or failure to activate a plan after payment, contact kontakt@rentboard.io within 14 days of the transaction.
• Approved refunds are returned via the original payment method where possible. Posting time depends on your bank or card issuer.

Consumers who enter into a distance contract may have a 14-day right of withdrawal under applicable consumer protection law.

If you explicitly request immediate access to a paid plan before the 14-day period expires, the right of withdrawal may be lost once the service has been fully performed. Partial use of the period may allow a proportional deduction as required by law.

Send withdrawal requests to kontakt@rentboard.io with your account email, purchase date, and transaction reference if available.

Contact kontakt@rentboard.io first about any billing concern. We will clarify the charge or offer a refund when appropriate without requiring a card dispute.

Filing a chargeback without prior contact may delay resolution. The Operator works with Stripe to respond to disputes and provides evidence of service delivery (login history, plan activation, invoice).

The Operator may offer free trials or promotions (e.g. Founder 50). When a trial ends, the subscription converts to the selected paid plan at the published price unless you cancel before the trial ends in Settings or the Stripe Customer Portal.

Specific promotion terms may override this policy where stated in the promotional communication.

Billing and refund questions: kontakt@rentboard.io. Consumer complaints are answered within 14 days where applicable.

• Terms of Service: /regulamin
• Privacy Policy: /privacy-policy
• Pricing: /pricing